Terms of purchase

  1. About Nordic Re-Design AB (org.nr 559265-5640)
  • The company is based in Stockholm. The company's postal address is Sankt Eriksgatan 77.
  • Do you wish to get in contact with us, please send an email to [email protected] with your request together with your contact details, and we will get back to you within shortly.
  1. Order
  • When you have completed your order, and order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
  • If something is incorrect in the order confirmation, please contact us immediately via email: [email protected].
  1. Delivery
  • Our normal delivery time is 2-5 days (within the Nordics, outside the Nordics may take longer). Orders placed on weekends are sent no earlier than the following Monday. 
  • Some products that need to be ordered will take longer time, this is always informed about. 
  • If delays in delivery occur (without us notifying you of a longer delivery time), please contact us at the email address: [email protected].
  1. Prices
  • All prices in the web shop are in EUR and all prices are VAT 25% included.

  • We reserve the right to change prices due to price changes from the supplier, incorrect printing in the price list and inaccuracies in prices due to incorrect information and we reserve the right to adjust the price.

  1. Right of withdrawal
  • When purchasing goods in the web shop, you as a customer have a statutory 14-days right of withdrawal that applies from the time you have received an item that you have ordered.

    5.1 When exercising your right of withdrawal:
  • You must announce that you regret it. The message should be sent to us at [email protected]. In your message, your name, address, email address, order number and which goods the return applies to must be clearly stated. 
  • You should return the products to us immediately and at the latest within the legal 14 days after the notice of withdrawal.
  • You are responsible for return shipping, delivery and condition of the products up on return. The products should therefore be sent well packed and in original packaging. 
  • On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when used or damaged product. 

            5.2 The right of withdrawal does not apply to:

  • Specially made product, which has been tailor-made especially for you.
  • Services that have been completed and where you have expressly agreed to the service being started without the right of withdrawal.

For more information about the statutory right of withdrawal, please read här.

  1. Claims and complaints
  • We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
  • You must always contact us for an approval before returning a defective item.
  • The complaint must be sent immediately after the defect has been discovered.

6.1 How do you proceed with a complaint?

  • Any errors and defects must always be reported to [email protected] where you enter your name, address, e-mail address, order number and a description of the error.
  • If we fail to rectify the defect or to deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
  • We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
  1. Limitation of liability
  • We take no liability for indirect damages that may occur due to the product.
  • We do not accept responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, a labor dispute, a fire, a war, a government decision, reduced or no delivery from a supplier.
  • Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
  1. Product information
  • We reserve the right to make printing errors on this website as well as the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.
  1. Information about Cookies
  • According to the Electronic Information Act, visitors to a website must, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to follow a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Agency's website.
  1. Personal information
  • By shopping from Nordic Re-Design AB, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
  • Nordic Re-Design AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
  • The information below is a summary of how we store and process your data in accordance with the Data Protection Regulation (GDPR).

  • 10.1 What is personal information?
    Personal data is all information that can be directly or indirectly attributed to a natural person.

  • 10.2 What information do we store?
    To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
  • Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

  • 10.3 Legal basis
    In connection with a purchase, your personal data is processed to complete the agreement with you. Marketing, promotions and similar mailings take place with your consent.
  • 10.4 What information is shared and for what purpose?

    10.4.1 Payment provider
  • When making a purchase, information is shared with our payment provider. What is stored is first name, family name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud. We use Klarna Checkout 2.0 which offers invoice, partial payment, card payment and internet banking.

  • 10.4.2 Shipping company
    In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, family name and address information for delivery. E-mail address and/or mobile number may also be shared with the shipping company for notification.
  • The shipping companies we work with are: PostNord, Schenker, DHL, or pickup in central Stockholm.

    10.5 The right of access
    You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.

  • 10.6 The right of rectification
    You have the right to ask us to update incorrect information or supplement information that is incomplete.

  • 10.7 The right to be forgotten
    You can request that the information concerning you be deleted at any time. There are few exceptions to the right to deletion, such as if it is to be retained because we must fulfill a legal obligation (for example according to the Accounting Act).

  • 10.8 Responsible for data protection
    Nordic Re-Design AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

  • 10.9 This is how we protect your personal information
    We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.
    We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.
  1. Amendments to the General Terms and Conditions
  • We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.
  1. Dispute and choice of law
  • In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr
  • In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
  • Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.